Within seconds he was all humble and apologetic and after a couple of basic questions (have you done a full reset, have you tried completely powering down, have you checked your internet connection) he completely floored me by not only offering me a complete replacement but as the same TV is now £50 cheaper than when we bought it, gave me a £50 Argos voucher as well.

I then dropped the bombshell - I told him that I had been in touch with Watchdog and had copied them into the blog and that they were currently looking into it (Not true - just a blatent Blag). I told him about our blog and pointed out how many views it had had (743 disatisfied customers) and highlighted a number of postings suggesting that the problem could NOT be resolved. I explained to him the events of the past 4 months, how I had been refered to customer technical help desk, how the help desk had promised me a solution within the next two weeks (14 weeks ago) and that they were still no closer to resolving the matter. After a little persuasion the young lady called the store manager to the customer service desk where very politely I asked him to humour me for the next 15 minutes. Then off to the Argos store where I bought it. Today I decided that enough was enough, so I spent time printing out this entire blog, copied my proof of purchase and got the serial number of the back of the telly. RESULT RESULT RESULT RESULT RESULT RESULT RESULT

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